tag:blogger.com,1999:blog-2570707205594657817.post407479172752892493..comments2024-03-14T03:54:55.512-04:00Comments on The User Experience Soapbox: grokdotcom: Better "usability" isn't always the answerTerry Bleizefferhttp://www.blogger.com/profile/14053000030795260150noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2570707205594657817.post-81172410076835917232007-08-06T11:15:00.000-04:002007-08-06T11:15:00.000-04:00Yeah, I think half the benefit of having a UX prof...Yeah, I think half the benefit of having a UX professional on a project is that you've got at least one person whose sole responsibility is user experience. If you grabbed any random person from an organization, regardless of skills, and said, "You're now our UX guy", you'll get a benefit from it for that reason.<BR/><BR/>The other half, of course, is the specialized skills we bring to the table (in terms of design, testing, research, etc.), but those skills would be pretty useless if we spent 90% of our time doing other work. In other words, I'd rather have the random guy from the test team be assigned to spend 100% of their time on UX than to have a brilliant UXer who was expected to spend 90% of their time on marketing.Terry Bleizefferhttps://www.blogger.com/profile/14053000030795260150noreply@blogger.comtag:blogger.com,1999:blog-2570707205594657817.post-12787389652451075052007-08-06T10:23:00.000-04:002007-08-06T10:23:00.000-04:00Great post! Kaplan's argument feels like a straw m...Great post! Kaplan's argument feels like a straw man to me. Are there really many usability engineers out there who focus on "time on task" to the exclusion of all else?<BR/><BR/>There's a great deal of overlap between marketing and user experience, but not everything is the same. I dislike the term consumer for its marketing connotations, because user experience is about more than just spending and using something up. Is someone who recommends a product really a "consumer?" Your enterprise buyer example is also relevant.<BR/><BR/>In terms of "who designs the experience," I think it's helpful to have a user experience person who can focus on the experience as their chief responsibility. The point isn't to have them own it exclusively, however. I see their role as synthesizing input from many folks, and constantly reminding people with other duties about the value of UX to the business.Anonymousnoreply@blogger.com