The User Experience Soapbox

I've been thinking a lot about user research artifacts recently, trying to crisply define in my head how they all relate. Here's my...

The user experience problems associated with the Department of Motor Vehicles are legendary. It seems trite to even complain about them... ...

If memory serves, it was in early spring in 1996 that my wife Karen was volunteering at the SPCA, and she asked me to come in and meet one o...

Dr. Pete has posted a presentation on his blog called " Attack of the Bad Usability! " that deserves more than just a shared feed...

Jacob Nielsen says that we should Stop Password Masking in his latest AlertBox article. His argument is simple -- we are very, very rarely...

Via a Tweet from @uxforward , I encountered Dustin Curtis's admonishment of American Airlines , the reply from a UX architect at AA.com...

Like most user experience folks, I'm a geek. Sure, we're not geeks compared to most of the developers we work with, but they are no...

I'm trying to think of some really clever way to tie my purchase of a Mini Cooper to user experience (something about emotional design, ...

It's finally gotten cold enough here in North Carolina (it's 24 degrees outside right now) that I climbed up in the attic and got ou...

A colleague has run into an interesting problem during the development of some personas... er, personae. They have a situation where there ...