Explaining your products to your customers
This video illustrates some useful Best Practices from a UX standpoint.
(Thanks to my colleague Tim Francis for pointing me to this video)
Friday, November 16, 2007
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About Me
- Terry Bleizeffer
- Durham, North Carolina, United States
- Terry has worked at IBM in the User Experience community since 1997. Terry began his career designing workstation tools for DB2 on OS/390 in Silicon Valley, before transferring to North Carolina in 1999 to work on WebSphere Performance Pack. He began working on WebSphere Application Server in 2000, right after WAS V3.0 shipped. He is currently the Lead User Experience Architect for the WebSphere brand. Terry enjoys college basketball, video games, pulp fiction, and writing about himself in the third person. [The postings on this site are my own and don’t necessarily represent IBM’s positions, strategies or opinions.]
1 comment:
Hello,
Cool, I liked the way he used to explain his products, this shows that people are now adding more videos just to give a human element to their websites, but let me add one thing more which is more closer to a human touch that is Live chat customer support services to your websites, it gives a real human touch to your customer support. As I personally experienced that it helps your visitors and customers to clear all doubts they have in their minds about the product, price and all.
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